Privacy Policy

Last updated: July 20, 2026

Chinawheely（之二虫®）is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our private car and airport transfer services in China.

1. Data Controller

The data controller responsible for your personal data is:

Wuhan City Zhierchong Culture & Tourism Co., Ltd.
DBA: Chinawheely / 之二虫®
Address: Wuhan City, Hubei Province, China
Email: 15527771775@qq.com
Phone: +86-155-2777-1775

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details: name, email address, phone number, WhatsApp number
• Booking details: pickup/drop-off locations, dates/times, flight numbers, passenger count, luggage information
• Vehicle preferences: car type, child seat requirements, guide add-ons
• Payment information: processed securely by PayPal or Alipay; we do not store full credit card numbers
• Communications: emails, WhatsApp messages, and support inquiries
• Technical data: IP address, browser type, device information, pages visited (via cookies and analytics)

3. How We Use Your Information

We use your personal data to:

• Process and confirm your bookings
• Coordinate rides with our drivers and service partners
• Process payments and issue invoices
• Communicate booking updates, driver details, and flight tracking
• Provide customer support before, during, and after your ride
• Improve our website, services, and user experience
• Send promotional offers and service updates (only with your consent)
• Comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process personal data based on:

• Performance of a contract: to fulfill your booking and provide the requested services
• Consent: for marketing communications and optional cookies
• Legitimate interests: to improve services, prevent fraud, and ensure security
• Legal obligation: to comply with applicable laws, regulations, and tax requirements

5. Information Sharing

We do not sell your personal information. We may share it with:

• Drivers and local operators: to arrange your pickup and drop-off
• Payment processors: PayPal and Alipay for secure transaction handling
• Service providers: hosting, email, analytics, and customer support tools
• Legal authorities: when required by law, regulation, or to protect our rights and safety

6. International Data Transfers

As we serve international travelers in China, your data may be transferred to and processed in China. We ensure appropriate safeguards are in place to protect your data during such transfers.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including:

• Booking records: retained for 3 years for tax, accounting, and legal purposes
• Marketing consent records: retained until you withdraw consent
• Support communications: retained for 1 year

8. Data Security

We implement appropriate technical and organizational measures, including HTTPS encryption, access controls, and secure payment processing, to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing activities
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise your rights, contact us at 15527771775@qq.com.

10. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. For more details, please see our Cookie Policy.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: 15527771775@qq.com
Phone/WhatsApp: +86-155-2777-1775
Address: Wuhan City, Hubei Province, China