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Open WhatsApp ChatFind answers to common questions. Can't find what you're looking for? Contact us .
How to book, modify, or cancel
Methods, refunds, and pricing
What we offer and how it works
Visit our booking page , select your service type, enter pickup/dropoff details, choose your vehicle, and submit. You'll receive a confirmation within 1 hour.
Yes, contact us via WhatsApp at +86-155-2777-1775 at least 2 hours before pickup. Changes are subject to availability.
We track your flight automatically. Your driver will wait up to 60 minutes after landing at no extra charge.
We accept PayPal, Alipay, and major credit cards. All payments are processed securely.
Yes, the price you see is the price you pay. No hidden fees, no surge pricing.
See our cancellation policy . Refunds are processed within 3-5 business days to your original payment method.
Our drivers are professional but not all fluent in English; they use translation apps for daily communication. More importantly, every booking includes a free Online English Translation Assistant — you can reach our bilingual team on WhatsApp or WeChat in real time during your ride, and we will translate your needs to the driver immediately. If you want a fluent English-speaking companion on-site, you can also add an Escort or Expert Guide during booking.
Every booking includes our free Online English Translation Assistant. Message our bilingual team on WhatsApp or WeChat during the ride, and we will translate between you and your driver instantly.
Economy sedans (up to 3 passengers), Business sedans (up to 3 passengers), and MPVs (up to 6 passengers). All vehicles are clean, air-conditioned, and well-maintained.
Yes, child seats are available at no extra charge. Please mention this in your booking notes.
You can cancel for free up to 24 hours before your pickup time. Cancellations within 24 hours may be subject to a partial charge depending on the city and service type.
Yes. Contact us on WhatsApp or by email as soon as possible. We will accommodate changes free of charge if we have availability.
We offer Economy sedan (3 passengers), Business car (3 passengers), and MPV van (6 passengers). All vehicles are clean, air-conditioned, and well-maintained.
Yes. We specifically select drivers who can communicate in English for airport pickups, city tours, and business trips.
Make your journey smoother with these essential services.
Stay connected anywhere in China with a pocket Wi-Fi device. Pre-book online and pick up at the airport or have it delivered to your hotel.
Book Wi-Fi at ChinaWiFiGoExplore China with a professional English-speaking guide. Custom tours, skip-the-line access, and insider knowledge.
Book Guide at VIPChinaGuideAdd a health checkup, dental cleaning, or TCM treatment to your trip. China medical services cost 70% less than in the US or Europe.
Book Medical at MediEscortChina
Scan the QR code with WhatsApp to add us and start chatting.
Or add us directly: +86-155-2777-1775
Open WhatsApp Chat